Famous clothing brands send wreaths to customers if they don’t agree!Or during the Chinese New Year…The account is permanently banned

2022-05-16 0 By

Big New Year’s day by Tmall customer service to send wreaths such dregs are simply too much to annoy people!On February 6, some netizens in the little red book revealed himself in the initial Tmall official flagship store shopping because communication lead to misunderstanding and found someone to order the wreath is the flagship store has been unable to show 7 night initial online store according to di rope fashion co., LTD belongs to Shanghai public apology said has expelled from relevant employees handling according to the description of the net friend,On the afternoon of February 5, when she was visiting relatives in the countryside, she received a phone call from a customer service person claiming to be from Tmall, who said that she had sent her an extra piece of clothing using SF Express and asked her to help send it back.At that time, the user thought he was a swindler and was busy, so he answered, I made a mistake and hung up.After that, a mobile phone number sent the netizen two text messages, she did not respond.That night when shopping taobao, she from the rookie of the undelivered items, found that someone to her order a wreath.The next day, the net friend inquired the order number and the name of the shop carefully, and confirmed that it was initial employee who called. The net friend had bought clothes and belts in the shop two days before.After her inquiry, the express tracking number exists, but she did not receive this SMS reminder.Finally, the netizen went to the Courier station to confirm the delivery, but the recipient’s phone number was wrong, and she cooperated with the store to reject the delivery.In the process of communication, the store admitted that it had ordered the wreath because it was angry that the customer did not want to return the express, and had returned the wreath later.On February 6, the netizen posted that although the wreaths had been returned and the incident was just a misunderstanding, she could not accept the store’s behavior and had complained to the platform and flagship store.On February 7, the consumer spoke up again and said that the incident had been basically resolved. The platform staff said that members would encrypt their addresses this year, deduct 12 points from the store and reclaim the store management rights for 7 days. The account of the employee involved in placing wreath orders was permanently closed.Initial’s flagship store will also fire the employee and issue a letter of apology.Initial’s official flagship store is now closed and removed.The brand’s official website and the official account’s online mall still show normal operations.A word not to send a wreath to the customer this matter also triggered the indignation of many netizens ⬇️ consumer online shopping was sent wreath is not an isolated case, the reporter had received a complaint before that consumers in jingdong online shopping, the result was the seller to send a shrine and wreath, the matter has not been properly resolved.According to the Law on the Protection of Consumer Rights and Interests, consumers have the right to protect their personal and property safety when buying and using goods and receiving services, lawyers said.Businesses to consumers mail harassing goods, harassing phone calls and other ways to “vent anger” is obviously inappropriate.According to Article 42 of the Law on Penalties for Administration of Public Security, anyone who commits any of the following acts shall be detained for not more than five days or fined not more than 500 yuan;If the circumstances are relatively serious, he shall be detained for not less than five days but not more than 10 days and may, in addition, be fined not more than 500 yuan.Depending on the circumstances, merchants can be fined or detained.Source: Eastday.com comprehensive extreme news, Xiaoxiang Morning Post, news square editor: Xia Xiaoxia, YZM reviewer: Qian Chengcan